Gov. Ricketts Celebrates Operational Excellence in State Government

LINCOLN – Today, Governor Pete Ricketts and State leaders highlighted the achievements of the State’s Center of Operational Excellence (COE).  Governor Ricketts and his team launched the COE in 2016 to help create a more effective, more efficient, and customer-focused state government.  As a part of the Nebraska Department of Administrative Services (DAS), the COE leads the State’s process improvement initiatives. 

“The Center of Operational Excellence drives a culture of continuous improvement in state government,” said Gov. Ricketts.  By training State teammates in process improvement skills, the COE is helping to reduce waste, shorten wait times, and improve the overall quality of services delivered by State agencies.  Thank you to the COE for leading the charge to provide a better customer experience for Nebraskans.”

Since 2016, the COE has facilitated over 900 process improvement projects, leading to over 900,000 hours of work saved for State teammates.  By the end of 2022, the COE will have provided $100 million in savings to Nebraska taxpayers.  In recognition of the COE’s accomplishments, Gov. Ricketts has proclaimed October as “Center of Operational Excellence” month in Nebraska.

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