Category: Employment Opportunties

Status: Open

Posted: May 31, 2022 9:00 AM

Closing: June 10, 2022 4:30 PM

Attached Files: Patron Services Assistant 04.09.21

Part-time union position, 24.5 hours, with limited benefits that do not include health or life insurance. Salary $15.99 per hour. Bachelor’s Degree is required; experience working in a library is preferred. The successful candidate should have excellent customer service and computer skills, a love of books and reading, and be able to perform a wide variety of clerical and library tasks. Experience with Sierra ILS is desirable. Evening hours and a Friday/Saturday rotation are required. Please send a cover letter and resume with three professional references to First Selectman James M. Zeoli, 617 Orange Center Road, Orange, CT 06477 or email [email protected] by 4:30 p.m., Friday, June 10,  2022. EOE 

Full Job Description:

CASE MEMORIAL LIBRARY - PATRON SERVICES ASSISTANT

Objective: Serves on the Circulation Desk to provide assistance to adults, teens, and children. Performs circulation routines and automation procedures. 

Functions

-Works under the direct supervision of the Head of Circulation Services, or other designated Supervisor.

-Greets patrons at the Circulation Desk. Helps establish and maintain a high customer service performance standard. 

-Performs all circulation tasks, including using automated systems, and appropriate procedures to register patrons, charge and discharge materials. Collects fines and other payments. Maintains department files with confidentiality.

-Conducts basic searches in the online catalog to locate requested materials. Reserves items for patrons, and notifies them when reserved materials are available.

-Provides assistance to patrons through in-person and telephone contact.

-Answers directional and circulation inquiries from the public using department procedure. Refers patrons to the appropriate service desk for assistance. 

-Checks returned materials for damage. Brings damaged materials to the attention of the appropriate collection manager.

-Performs simple collection repair such as binding and replacement of torn or missing book pages, and cleaning/buffing of CD’s and DVD’s.

-Performs shelf reading and shelves materials. 

-Processes and routes incoming and outgoing library materials. 

-Assists in the preparation of department statistics and reports.

-Assists with opening and closing procedures. 

-Attends staff meetings and other meetings as requested. 

-Performs related duties as assigned.

Knowledge, skills, and Abilities

-Strong public service attitude.  Familiarity with general library organization, and knowledge of the principles of circulation procedures and services.

-Knowledge of computer functions, both in carrying out work-related tasks, and in assisting the public. 

-Ability to accurately shelve materials alphabetically and numerically within library classification systems. 

-Ability to follow written and oral instructions.

-Ability to read, write, and communicate effectively in English.

-Thorough knowledge of the alphabet, and competence in spelling and arithmetic.

-Visual acuity sufficient to read fine print and numbers in 8-point font.

-Ability to deal effectively with the public and staff in a professional manner. 

-Willingness to adhere to library policies and procedures.

-Enjoys reading. Is aware of community reading interests, books and authors.

-Ability and willingness to acquire new computer and technology skills as necessary. 

-Initiative, creativity, flexibility, resourcefulness and good judgment. Demonstrates attention to detail; ability to set priorities.

-Ability to deal with multiple and extra unexpected tasks and patrons simultaneously.

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